Frequently Asked Questions

Generally three months, though availability varies by property. Leases run from three to twelve months, and anything in between.
Yes. Every one. Bedding, storage, a fully equipped kitchen, sofa, TV and a washing machine. Move in with a suitcase.
Yes. Tell us where you want to be and we'll do our best to match you, based on what's available for your dates.
Yes. We have rooms and apartments suited to couples, subject to availability.
It depends on the property and the building's own rules. Ask us about a specific one and we'll find out.
Some properties have it. Tell us you need it and we'll only send you options that do.

Shared rooms start from $250 a week. Private rooms and whole apartments vary depending on the room, the building, and whether it has an ensuite or a view, so we price those individually when we send you your options.
Your fully furnished home, high speed internet, professional support for your whole tenancy, and access to the building's amenities.
Utilities aren't included in your rent. They're billed monthly in arrears based on your actual usage. You'll get an invoice from the utilities provider directly and pay it by the due date. It means you only ever pay for what you used.
Yes, and it is refundable at the end of your tenancy, subject to the terms of your lease. $750 per person for a shared room, $1,500 for a private room, $3,000 for a whole apartment. One week of rent is paid alongside the bond before you move in. Exact amounts are confirmed before anything is signed.
With the Residential Tenancies Bond Authority, the Victorian government body that holds rental bonds. Your bond is lodged with them rather than kept by us, and you are given the lodgement details. It is not our money to hold, and it cannot be spent.
Weekly, on the day of the week you moved in. Move in on a Thursday and rent falls every Thursday.

Send an enquiry through the website. We'll come back with options and guide you through the rest.
A valid photo ID or passport, your contact details, employment or study information, your visa if you have one, and anything else needed to approve the tenancy. We'll tell you exactly what applies to you.
Yes. We'll arrange an in-person inspection, or a video tour where that's easier.
Absolutely. Many of our residents secure their accommodation before arriving in Australia. We handle the whole thing remotely.
If a property is available and your application is approved, sometimes within a few days.
Weekly, on the day of the week you moved in. Move in on a Thursday and rent falls every Thursday.

Tell us and we'll organise it, then keep you updated until it's resolved. It doesn't sit in a queue.
Within the hour during business hours, Monday to Saturday.
Absolutely, we would love you to stay. Let us know as early as you can and we will hold your room or apartment if it is available. If it is not free for the dates you want, we will find you another PrestigeStays property that suits.
Premium furnished homes, fast replies, and a personal service from the first message through to move-out. We treat our residents like part of the family rather than a number on a list, and we don't disappear once you've signed.

Everything, answered